We’re excited to announce the launch of the new NEWSTAR Customer Hub and Support Portal, designed to give you a faster, more transparent support experience.
The new platform will go live on 24 August 2026. If you would like early access, you can request an account today via the Customer Hub.
With the new Customer Hub, you can:
• Submit and track support tickets in one location
• Add additional contacts to the ticket
• Update existing tickets with additional information
• View ticket status and updates in real time
• Add screenshots and attachments to support requests
• Access Knowledge Base articles, release notes, and user guides
Getting Started
Access the Customer Hub at or through the Marketing Pane within NEWSTAR.
Other Ways to Contact Support
You can continue to submit requests by emailing care@constellationhb.com. A support ticket will be created automatically, and you'll receive a confirmation email with your ticket number.
You may also contact our support team by phone at 1-800-411-2020.
What to Expect During the Transition
All open support tickets will be moved to the new system. As part of this process, new ticket numbers will be generated, and you will receive updated ticket notifications by email.
The new Customer Hub will replace:
• The NEWSTAR Knowledge Base
• The Client Care Center portal used for documentation and ticket management
Please Share With Your Team
We encourage you to share this information with anyone in your organization who submits support requests or accesses NEWSTAR support resources.
Thank you for your continued partnership. We look forward to supporting you through the new Customer Hub.